bk8com's Privacy Policy
Your personal information is very important to us. This policy clearly explains how bk8com collects, stores, uses, and protects your information.
Section 1 — Introduction
bk8com is a trusted online gaming platform in Bangladesh. We hold the utmost respect for our users' privacy. This Privacy Policy ("Policy") informs you how bk8com (www.bk8com.cam) collects, stores, processes, uses, and where necessary shares your personal information with third parties.
By using our website or registering for our services, you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy should be read together with bk8com's Terms and Conditions and Responsible Gaming Policy.
Section 2 — What Information We Collect
bk8com collects only the personal information necessary to provide our services. The various categories of information are described below.
Registration and Identity Information
We collect the information you provide when opening an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Residential address
- National ID (NID) or passport number (when identity verification is required)
Financial and Transaction Information
We collect the following information to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history, amounts, and dates
- Information about deposit and withdrawal methods
Technical and Usage Information
The following information is automatically collected when you use our website:
- IP address and device type
- Browser type and version
- Operating system
- Pages visited, click patterns, and session duration
- Cookie and local storage data
- Referrer URL (the site you came from before reaching us)
Section 3 — How Information Is Used
bk8com uses your information only for legitimate and specific purposes. We never use your information for unrelated purposes or without your consent.
- Account creation and management: Completing the registration process, verifying your identity, and ensuring account security.
- Processing financial transactions: Processing deposits and withdrawals, maintaining transaction records, and resolving any financial disputes.
- Providing customer support: Assisting with your complaints, questions, or issues through 24/7 live chat support.
- Fraud prevention and security: Reviewing information to prevent unauthorized access, fraud, and money laundering.
- Relevant communications: Sending important account-related updates, security alerts, and (where consent is given) promotional information.
- Service quality improvement: Analyzing user experience to improve the website and quality of services.
- Legal compliance: Complying with applicable laws or the directions of regulatory authorities.
- Ensuring responsible gaming: Monitoring gambling habits to support users who may be at risk.
Section 4 — Sharing Information with Third Parties
bk8com does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain circumstances we may share limited information with trusted partners:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organizations are governed by their own privacy policies.
Identity Verification Agencies
We may work with approved third-party KYC (Know Your Customer) service providers to verify your identity and age and to prevent fraud.
Legal Authorities
Where required by a court order, lawful investigation, or applicable law, we may be obligated to share information with the relevant authorities. In such cases we will provide only the minimum information necessary.
Analytics Services
Anonymous or aggregate data may be shared with analytics organizations to improve our website's performance and user experience — no personally identifiable information is included.
Section 5 — Cookies and Tracking Technologies
bk8com uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
Types of Cookies
- Essential Cookies: Essential for the core functionality of the website — such as keeping login sessions active, security verification, and temporarily holding form data. The website cannot function properly without these.
- Functional Cookies: Used to remember your preferences and settings (such as language or display preferences).
- Analytics Cookies: Collect anonymous data to understand how users are using our site. This helps us improve our services.
- Security Cookies: Used to detect fraud and keep accounts secure.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important features of the website from working.
Section 6 — Data Security Measures
bk8com uses industry-standard security technologies and practices to ensure the highest level of protection for your personal and financial information.
- SSL Encryption: All data transmitted from our website and app is protected with high-grade SSL (Secure Socket Layer) encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form to prevent unauthorized access.
- Access Controls: Only authorized staff can access your information, and every access is logged.
- Regular Security Audits: Regular cybersecurity audits are conducted to identify vulnerabilities in our systems.
- Two-Factor Authentication (2FA): Two-factor authentication is available for additional account protection.
- Suspicious Activity Monitoring: Our systems continuously monitor for unusual login attempts or transaction patterns.
Please note that it is never possible to guarantee that data transmission over the internet is completely secure. We protect your information to the best of our ability, but complete security cannot be guaranteed.
Section 7 — Data Retention Period
bk8com retains your information only for as long as necessary. The retention period depends on the type of information and relevant legal requirements.
- Account information: Retained for as long as the account is active and for a specified period after closure in accordance with legal obligations.
- Financial transaction records: Retained for the period required under financial regulations.
- Communication records: Customer service correspondence and chat logs are retained for a limited period.
- Technical logs: System logs and analytics data are retained for a short period and then deleted.
Once the retention period has ended, your information is securely deleted or anonymised.
Section 8 — Your Rights Regarding Your Information
As a user of bk8com, you have the following rights regarding your personal information:
Right to Access
You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable time of receiving your request.
Right to Rectification
If you believe any information we hold about you is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, provided no legal retention obligation applies.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes and opt out of promotional communications.
To exercise these rights, contact us via live chat or by email at [email protected]. We will process your request after verifying your identity.
Section 9 — Protection of Minors' Information
bk8com is a platform operated for adults (21+ years). We do not knowingly collect any personal information from minors (persons under 21 years of age).
Through age verification during the registration process, we ensure that only persons aged 21 or above can use our services. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.
If a parent or guardian believes their child has registered on our website, please contact [email protected] immediately.
Section 10 — Third-Party Services
Our website may integrate third-party services such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) and payment service providers (bKash, Nagad, Rocket, Upay).
These third parties have their own privacy policies and operate independently in how they collect and use data. bk8com is not responsible for the data practices of these third parties. We recommend that you review their privacy policies separately.
Section 11 — Changes and Updates to the Policy
bk8com reserves the right to review and update this Privacy Policy from time to time. Changes may be made due to service updates, new legal requirements, or technological developments.
For any significant changes, we will notify you by email or by a notice on the website. Continued use of our services after any changes will be considered acceptance of the revised policy.
The date of the most recent update will be noted at the top of this page. We recommend that you review this policy regularly.
Section 12 — Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our privacy team will resolve your matter within a reasonable time.
- Live Chat: Speak directly with our team in Bengali through the website's 24/7 live chat support.
- Email: [email protected]
We generally respond within business days depending on the nature and complexity of your request. For serious complaints related to data protection, we will take additional steps as required by law.
Your Privacy Is Our Priority
If you have any questions or concerns, our support team is always here for you.